FREQUENTLY ASKED QUESTIONS PAGE

Closures & Reopening Information:

On May 25th, Council approved the reopening of all playgrounds and outdoor recreation facilities in Drumheller, with restrictions. This includes tennis, pickleball and basketball courts, the D.A.S.E. Skateboard Park, and community playgrounds. The Town anticipates all outdoor recreation facilities will be open by 12:00PM on Saturday, May 30th. Outdoor washrooms will remain closed.

• Individuals should maintain physical distancing of at least 2 metres from others, unless you are from the same household.
• Clean and disinfect toys and sports equipment prior to and after use.
• Unorganized, non-contact sport only. Scrimmage and league sports are still restricted.
• Activities in public spaces should not include the sharing of common equipment, unless the individuals are from the same household.
• Practice good hygiene: wash and sanitize hands often
The ability to keep facilities open will be solely dependant on the community’s compliance with the provincial guidelines. The Town of Drumheller will not be sanitizing any outdoor recreation facilities.
Users must respect all guidelines outlined by the Chief Medical Officer of Health. Go to alberta.ca/biz-connect for more details.

The Town of Drumheller Staff will not be sanitizing playgrounds. It is up to the user to sanitize before and after use.

  • Please take precautions.
  • Wash and sanitize hands often.
  • Refrain from touching your face with unclean hands.
  • Carry and use hand sanitizer containing at least 60% alcohol content immediately before and after using playground equipment.
  • Limit contact with individuals outside of your household.

Users must respect all guidelines outlined by the Chief Medical Officer of Health. Go to alberta.ca/biz-connect for more details.

Yes for casual use only. Playing catch, baseball or soccer with members of your immediate family are allowed. Stay at least 2 metres apart from people outside your immediate household. Groups larger than 15 people are strictly prohibited. Organized team games and leagues are not open.

The province has provided additional support via their Guidance for Outdoor Recreation guidance publication. You can review that document here. 

Yes. All sport field bookings will be cancelled until at least June 30th. The Town of Drumheller will continue to monitor the spread of COVID-19 and will take advice from the medical community on when to re-open sporting fields for bookings.

Users must bring their own equipment to play with (such as marked pickleballs) and only touch their equipment. Singles play is permitted, and doubles play is only allowed with members of the same household.

  • Scrimmage and league play are still restricted.

These guidelines also adhere to tennis and badminton.

On May 25th, Council approved the reopening of all playgrounds and outdoor recreation facilities in Drumheller, with restrictions. This includes tennis, pickleball and basketball courts, the D.A.S.E. Skateboard Park, and community playgrounds. The Town anticipates all outdoor recreation facilities will be open by 12:00PM on Saturday, May 30th. Outdoor washrooms will remain closed.

  • Individuals should maintain physical distancing of at least 2 metres from others, unless you are from the same household.
  • Clean and disinfect toys and sports equipment prior to and after use.
  • Unorganized, non-contact sport only. Scrimmage and league sports are still restricted.
  • Activities in public spaces should not include the sharing of common equipment, unless the individuals are from the same household.
  • Practice good hygiene: wash and sanitize hands often

The ability to keep facilities open will be solely dependant on the community’s compliance with the provincial guidelines. The Town of Drumheller will not be sanitizing any outdoor recreation facilities.

Users must respect all guidelines outlined by the Chief Medical Officer of Health. Go to alberta.ca/biz-connect for more details.

As part of our ongoing efforts to prevent the spread of COVID-19, The Town of Drumheller is cancelling all events and facility bookings until June 30th.  All indoor and outdoor recreation facilities and programs will be suspended.

No.

Provincial Health Guidelines indicate municipalities may choose to open fields, playgrounds and courts for public use, but league play is not permitted.

Team conditioning is permitted provided participants maintain physical distancing and do not share any equipment such as kicking a soccer ball or playing catch.

Facilities that encourage gatherings, or are intended for use by multiple users, are closed including:

Drumheller Badlands Community Facility, Library, Aquaplex, Memorial Arena, and curling rink.

On May 25th, Council approved the reopening of all playgrounds and outdoor recreation facilities in Drumheller, with restrictions. This includes tennis, pickleball and basketball courts, the D.A.S.E. Skateboard Park, and community playgrounds. The Town anticipates all outdoor recreation facilities will be open by 12:00PM on Saturday, May 30th. Outdoor washrooms will remain closed.

Town hall remains open 8:00am – 4:30pm

The dog park at Newcastle beach is still closed due to flood mitigation construction. An opening date has not yet been determined.

We continue to assess the impacts of COVID-19 to our community. The parade committee will make a decision on June 1st if the parade will proceed.

As of 4:00pm on May 1, 2020 private campgrounds in Drumheller are open.

AHS guidelines will be in effect and will be monitored to ensure campgrounds are maintaining appropriate measures.

Alberta’s Covid-19 relaunch strategy will see golf courses open across the province as early as Saturday, May 2nd. Please contact DTGCC directly for more information www.dinosaurtrailgolf.com

As these are not currently listed in the relaunch strategy and they are high touch items, the Province will announce when VLT’s can open.  

Business Relaunch:

No. The Town of Drumheller is complying with the Province’s relaunch strategy. However, some businesses have chosen not to open at this time and will reopen when they feel it safe to do so.

All businesses listed in the Province’s Stage 1 “Open Soon” strategy may open provided they have addressed all of the criteria outlined in the Workplace Guidance for Business Owners document. It is important to have written workplace policies and procedures implemented prior to opening.

You can review that document here.

On Monday, May 11th Chief Medical Officer, Dr. Deena Hinshaw, announced that Stage 1 is scheduled to occur on May 14th.

Businesses have to ensure they are compliant to the regulations the Province has set in place to protect our community from COVID-19 and businesses can only open if they have addressed the concerns for the COVID-19 pandemic response, in writing.

Remember, you don’t have to open on May 14th.

Personal Protective Equipment (PPE) requirements will depend on a variety of factors. Conduct an assessment in line with the 6th page of the Work Place Guidance for Business Owners section of this document. 

Controlling exposures to occupational hazards is the fundamental method of protecting workers. The idea behind this hierarchy is that the control methods at the top of the graphic are potentially more effective and protective than those at the bottom. Following this hierarchy normally leads to the implementation of inherently safer systems, where the risk of illness or injury has been substantially reduced.

View the Hierarchy of Controls here.

Restaurants, cafes pubs and bars can open in Stage 1 of the relaunch plan. There are still restrictions in place and must operate at no more than 50% seating capacity.

Businesses should facilitate ways to prevent infection transmission, such as:

  • the use of dividers between booths or tables,
  • Setting limits on the number of patrons per table, based on size.
  • A maximum number of patrons sitting together at larger tables should be 6.
  • Removing chairs.

The province has provided additional support in the Guidance for Restaurants, Cafes, Pubs & Bars guidance document.

Businesses should follow cleaning and disinfecting practices described in the workplace guidelines, and should:

  • Keep a log of daily cleaning
  • Regularly clean and disinfect any surfaces and equipment touched by workers and patrons
  • Frequently sanitize washrooms
  • Disinfect shopping baskets & carts between use
  • Encourage customers to sanitize hands before trying on clothes
  • Surfaces in change rooms should be cleaned and disinfected after each use

The province has provided additional support in the Guidance for Retail Businesses guidance document

Hair salons and barbershops should follow the Workplace Guidance for Business Owners and must continue to comply with requirements in the Personal Services Regulation.

  • Where waiting areas are not large enough to enable 2 metres of distancing, ask clients to wait outside or in vehicles and text or call clients when a chair or station is ready for them
  • Arrange workstations to maintain 2 metres of distancing between clients.
  • Avoid sharing products or tools between workstations. If sharing is required, clean and disinfect products and tools between users.
  • Wash towels, robes and related items between clients, and dispose of non-washable items, like neck strips, between clients.
  • Only use equipment that can be cleaned and disinfected, or disposed of, between clients.
  • Use a clean towel instead of a neck brush to remove hair.
  • Blow drying hair is not recommended unless both the stylist and client wear masks.
  • Wear procedural/surgical masks while working directly with clients, and consider wearing eye protection and aprons.
  • Encourage clients to wear masks.

Hair salon and barbershop owners and workers should use the Guidance for Hair Salons and Barber Shops document to reduce the risk of transmission of COVID-19. 

Markets play an important role in both the social cohesion of a community and the economic livelihood of farmers and small businesses. Markets should also follow the Workplace Guidance for Business Owners [LINK TO:] The unique structure of markets places a shared responsibility on the market manager and individual vendors/stall holders to ensure compliance with requirements aimed at stopping the spread of COVID-19 infection.

Please review the Guidance for Farmers’ Markets and Public Markets document. 

Cash can be accepted as long as good hygiene practices are met. A business may determine not to accept cash and offer alternate payment methods. Don’t forget to update  your website, google listing and social media pages with your current accepted payment methods.

Refer to the 6th page of Workplace Guidance for Business Owners portion of Consider posting hand washing posters in the washrooms as a reminder to practice good hygiene.

You can review that document here.

Businesses are required to update their policies and procedures in a written format that comply with the Worksplace Guidance for Buisness Onwers. Should there be a complaint against a business and a Health Inspector has to investigate, the written policies will be evaluated to ensure provincial guidelines are being followed. Buisness owners must monitor the government website closer to the relaunch stage for more direction. 

You can review that document here.

Please use this online complaint form. Alternatively, you can call 310-4455 to register complaints.

Town of Drumheller Preparedness:

On May 12th, the Province passed Bill 13, The Emergency Management Amendment Act to address concerns raised by municipal stakeholders.

Amendments include:

  • Allowing states of local emergency for pandemics to last for 90 days.
  • Providing clear language that it is an offence to be non-compliant with orders made under states of local or provincial emergency.

 

It is important to remember the Province is still under a Public Health Emergency, the US and Canada border closure was extended another 30 days and Stage 1 of a 3 Stage relaunch program just started on May 14th. Extending the Town of Drumheller SOLE reduces the need for weekly procedural renewals during the pandemic and it provides the ability to reinstate control measures rapidly if conditions change.

If the SOLE is no longer required, it can be cancelled at any time.

For more information below are useful resources

https://open.alberta.ca/dataset/fcc2272f-43f5-4005-acc3-39741c7985cd/resource/3f237c53-8764-419f-a85d-35029ec0c3a9/download/ma-emergency-legislation-fact-sheet-bill-13.pdf

https://rmalberta.com/?s=SOLE

No. The Town of Drumheller is complying with the Province’s relaunch strategy. However, some businesses have chosen not to open at this time and will reopen when they feel it safe to do so.

The Town of Drumheller is meeting daily to proactively strategize and implement measures to slow the spread of COVID-19 in our community.

Drumheller Declared a State of Local Emergency (SOLE) on Friday, March 20 at 12:00PM to help minimize the spread of COVID-19 in the community. Declaring a SOLE gives the Town access to additional resources, and special powers under the Emergency Management Act, including personnel from other orders of government if required. Our top priority is maintaining critical infrastructure, including water, power, sewer, waste services.

Gatherings are now limited to 15 persons or less to continue safe social distancing practices. Staff across the organization are working with our Emergency Operations Centre and many are among the community sanitizing public areas in effort of stopping the spread.

https://www.dinosaurvalley.com/media-releases/town-of-drumheller-declares-a-sole

Government of Alberta - Learn more about Alberta’s situation and action plan.

Learn about Alberta Health Services latest health information and advice for Alberta.

Frequently Asked Questions about COVID-19 from AHS Emergency Coordination Centre.

Learn more about cases of COVID-19 in Canada and around the world.

The Public Health Agency of Canada information on outbreak updates in Canada, prevention, Canada’s response plan, and facts on the COVID-19 at https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Visit the Government of Canada's travel advice and advisories page for the most up-to-date information on the risk of coronavirus in your travel destination.

View real-time map tracking novel coronavirus (COVID-19) global cases.

Alberta Health Services provides daily news updates on the number of confirmed cases in the province, and specifically in the "Calgary Zone" in which Canmore is located. They are not providing any further breakdown within that zone.

Due to the COVID-19 pandemic, Council and council committee meetings will be held electronically.

All meetings can be streamed live or on-demand by visiting: www.dinosaurvalley.com/council-meetings or by visiting the Town of Drumheller's Youtube Page.

For anyone wishing to make a submission for a scheduled public hearing, submissions can be emailed to submissions@drumheller.ca before or during the meeting.

The Chamber of Commerce has created a list of our local businesses status.

https://drumhellerchamber.com/187-status-of-local-businesses

 

Due to the COVID-19 Pandemic, MPC meetings will now be held virtually. If you would like to view or participate in a meeting, please contact development@drumheller.ca or 403-823-1310.

In order to continue protecting our community from COVID-19 transmission possibilities, we are encouraging residents to hold off on traditional garage and yard sales. As an alternative, we are encouraging online outlets such as our Local Facebook Groups (Buy & Sell, Drum Bidding Wars) and Marketplace, Kijiji, and local classified ads.

Yes. Surrounding residents who work in town and utilize local services are considered part of the local community and continue to be welcomed. 

Yes. Surrounding residents who utilize local services are considered part of the local community and continue to be welcomed. 

Our COVID-BUSTERS are using Sunlight dish detergent and water to spray down commonly touched surfaces around town. To prevent the spread of CovId-19, it is important to break the virus chain. Soap is our friend and keeping all surfaces clean is an important step in our preventive measures.

As the weather begins to warm up, the thought of sitting around a blazing, backyard fire pit starts to look very appealing.  However please follow health restrictions, make sure you have the two-metre social-distancing between people, and make sure there are less than 15 people there. We know people want to enjoy their backyards but the smaller the groups, the better.  Usually, it should be your family household that's part of that group and no other households that are joining that group right now.

Also remember to keep your fire at a height that is safe and manageable and never leave it unattended.

Visiting Drumheller:

On March 30th Dr. Hinshaw, Chief Medical Officer Health urged, “This is not time for people to go out to their summer cottages or seasonal villages to self-isolate. If they are leaving from a place with community transmission the risk they may inadvertently be incubating the virus, take it with them, and infect a small community. The consequences would be catastrophic”. The Town of Drumheller is following this recommendation.

https://floodreadiness.drumheller.ca/please-stay-away-from-vacation-homes/

We ask that you please do not come to Drumheller. Stay home and Stay safe. We look forward to seeing you once we re-open.

www.traveldrumheller.com

Our Mayor has published a message to the public https://www.youtube.com/watch?v=fHL-aHjbVXA

We cannot prevent you from coming to your property; however, we are encouraging everyone to avoid any and all unnecessary travel. All levels of Government is recommending this and the Town of Drumheller is following these recommendations. 

https://floodreadiness.drumheller.ca/please-stay-away-from-vacation-homes/

Effective May 1, vehicle access restrictions at parking lots and staging areas in provincial parks and on public land are lifted.
While we appreciate the desire to explore the outdoors and the hoodoos, if an injury occurs, it will put stress on our local health care system. We want to have all available resources for the management of COVID-19.  

We know you love the Drumheller Valley and our landscape but for now we are asking you to stay home and stay healthy. The safety and protection of our community is our priority.

Outdoor washrooms will remaine closed.

Roads remain open to drive through Drumheller. Truck drivers are able to come into our town to make deliveries and use our local services.

Yes. Surrounding residents who utilize local services are considered part of the local community and continue to be welcome.

Effective May 1, vehicle access restrictions at parking lots and staging areas in provincial parks and on public land are lifted.
While we appreciate the desire to explore the outdoors and the hoodoos, if an injury occurs, it will put stress on our local health care system. We want to have all available resources for the management of COVID-19.  

We know you love the Drumheller Valley and our landscape but for now we are asking you to stay home and stay healthy. The safety and protection of our community is our priority.

Financial Information:

We have created the Economic Recovery Task Force where they can help navigate businesses, residents and non-for-profit organizations. https://floodreadiness.drumheller.ca/economic-recovery-taskforce/

Yes, automatic payments have been suspended for memberships at the Drumheller Aquaplex and Badlands Community Facility, and all memberships will be extended for the duration of this closure

Town Administration is dedicated to supporting citizens during the COVID-19 pandemic.  Both Utility Bills and Property taxes can be deferred.

https://www.dinosaurvalley.com/media-releases/covid-19-financial-support-for-citizens

E-transfers are now available as a payment method with the Town of Drumheller. Please use etransfer@drumheller.ca, and within your e-transfer notes include an account number and/or invoice number, a description of what you are paying along with your full name and phone number. Below is a list of items that are currently available for e-transfer payments:

Utility Bills
Property Taxes
Criminal Records Check
Businesses Licenses
Pet licenses (licenses will be mailed after payment)
Town of Drumheller Safety Code Permits
Town of Drumheller Development Permits
Accounts Receivable Invoices
Bylaw Tickets

For any questions, please contact Town Hall at 403-823-6300

Family, Seniors & Support Services:

You can contact the Salvation Army Food Bank at 403-823-2215

Contact Roger with Dino Delivery at 403-820-4661 or 403-820-0074

https://floodreadiness.drumheller.ca/self-isolation-notices/

Please check out our Children’s Resource Page.

https://floodreadiness.drumheller.ca/childrens-resources/

It is important to know where you can turn if you or someone you know is experiencing family violence during the COVID-19 pandemic. Help is available to Albertans dealing with family violence, partner abuse, sexual violence, child abuse, elder abuse, pet abuse, or financial abuse.
We all play a role in learning where to turn to for help. Please consider sharing these supports among your personal and professional networks.
• Read and share – covid-19-family-violence-fact-sheet
• In case of emergency, call 911. Police and emergency responders will continue to respond throughout the pandemic, even to those in quarantine.
• Family Violence Info Line
o anonymous support from trained staff:
 Call 310-1818 | 24/7 | 170+ languages
 Chat online alberta.ca/SafetyChat | 8 a.m. - 8 p.m. daily | English
• Other supports and services for those experiencing family violence

Information on COVID-19:

COVID-19 (Coronavirus Disease 2019) is the official name for the disease causing the novel coronavirus outbreak, first identified in Wuhan, China and now spreading around the world.

Symptoms for COVID-19 are similar to those for influenza and other respiratory illnesses and include fever, cough, sore throat, and runny nose.

Most people (about 80%) recover without needing medical treatment.

Older people and those with other medical problems are more likely to develop serious symptoms, which can include difficulty breathing and pneumonia. There is a risk of death in severe cases.

Symptoms may take up to 14 days to appear after exposure to COVID-19

COVID-19 is spread by those who have the virus. It is transmitted from person to person through droplets from the nose or mouth, which are spread when a person with the virus coughs or sneezes. People catch COVID-19 when they breathe in these droplets.

These droplets can also contaminate objects or surfaces. People can catch COVID-19 by touching these objects or surfaces and then touching their eyes, nose or mouth. Studies suggest the virus only lasts a few hours on a surface, though it may be possible for it to last several days under ideal conditions.

There is no evidence that suggests COVID-19 can be spread through imported goods

Self isolate, and visit https://myhealth.alberta.ca/Journey/COVID-19/Pages/COVID-Self-Assessment.aspx for the self-assessment tool.

DO NOT visit a hospital, physicians office, lap or any health care facility without calling 811 (Health Link) first.

Do not share household items such as dishes, cups, utensils, towels and pillows.

Regularly clean and disinfect touched surfaces such as doorknobs, counters, fridge handles etc.

Wash all utensils in warm soapy water, washing machine, and dishwasher.

Maintain handwashing for at least 20 seconds with soap and warm water, hand sanitizer, and avoid touching your face with unwashed hands

Keep the individuals isolated to their own space if possible and keep everything separate; do not share anything. Learn more here:

https://www.alberta.ca/self-isolation.aspx

  • Keep at least 6 feet (the length of a bicycle) from others when going for a walk, or out for groceries, medical trips and other essential needs
  • Limit the number of times you leave your home for errands
  • Try to shop at less busy times
  • Order online to have groceries or other items delivered if possible
  • Avoid overcrowding in elevators or other enclosed spaces
  • Follow Alberta’s recommendations on mass gatherings
  • Wash or sanitize your hands after touching communal surfaces.

Testing is prioritized for the symptomatic individuals and those who are at highest risk of local exposure, including:

    • Group home workers and shelter workers;
    • First responders, including firefighters;
    • Those involved in COVID-19 enforcement, including police, peace officers, bylaw officers, environmental health officers, and Fish and Wildlife officers; and,
    • Correctional facility staff, working in either a provincial or federal facility.
  • People who are hospitalized with respiratory illness;
  • Residents of continuing care and other similar facilities; and,
  • Individuals who provide services in a clinical care setting including hospitals, clinics, pharmacies, and any other settings where face-to-face patient care is provided .
  • People working in public health enforcement, including police officers, peace officers, EMS workers, environmental health officers and firefighters.
  • As of April 7, we are also expanding eligibility for testing to anyone 65 years or older who has fever, cough, shortness of breath, runny nose or sore throat.

Anyone with COVID-19 symptoms who does not fit in these categories must stay home and isolate for 10 days from the start of their symptoms, or until symptoms end, whichever takes longer

  • You are legally required to isolate if:
    • you returned from travelling outside of Canada. You must isolate for 14 days from your return. If symptoms occur, you must remain in isolation for an additional 10 days from the onset of your symptoms or until you’re feeling better, whichever is longer.
    • you have been identified by AHS as a close contact of a person(s) with COVID-19. You must isolate for 14 days from the date of your last exposure to COVID-19, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer.

you have a COVID-19 symptom (cough, fever, shortness of breath, runny nose or sore throat) that is not related to a pre-existing illness or health condition. You must isolate for 10 days from the start of symptoms, or until symptoms resolve, whichever takes longer

Please use this online complaint form. https://ephisahs.microsoftcrmportals.com/create-case/

Public Health has prepared the following recommendations for grocery stores

Public Health Recommendation for Grocery Stores_apr17

Yes. As of April 27, 2020  if the 811 online assessment determines you require a swab, a drive-through swabbing station has been set up at the hospital and patients remain in their vehicles while the swab is taken.

No. If you are feeling symptoms, please follow the same procedure outlined by AHS (online assessment or 811). If it is determined you require a swab, you will be given a date and time to come to the hospital.

Swabbing stations have no doctors for further assessment.  Whereas an assessment centre will have primary screening (triaging) and well as a detailed secondary assessment by a physician who will determine if you need immediate further medical assistance.  The Drumheller hospital has not yet opened an assessment center.

There is an assessment center established at the hospital but it is not yet functional. If volumes increase, it will be opened.

Starting Tuesday May 19th limited elective day surgeries will resume.  Your physician will contact you to rearrange your previous appointment. At this time, only emergent surgeries are being done.

Recycling and Garbage Collection:

Yes the landfill is still open however it will only be accepting debit payments. No cash transactions will be allowed. Please respect the 2 metre social distancing policy in effect at the facility. Here is their website for hours and other information.

https://www.drumhellerlandfill.com/

Recycling for the Town of Drumheller & surrounding area will resume Monday May 4th, 2020 at the landfill site only. The Drumheller and District Solid Waste Management Association will introduce a phased approach to the reintroduction of the program to Drumheller. Community collection sites in Drumheller will remain closed. Therefore, residents will have to drive their recycling materials to the landfill.

Drumheller & District Regional Landfill at 403-823-1345 or email at info@drumhellerlandfill.com

Read the full update here at drumheller.ca 

If you chose to help your neighbor, we encourage you to wear gloves, mask and practice social distancing by staying 2m apart at all times while loading garbage. This includes not travelling together to the landfill.

Subscribe for Updates